5TH : RETURNS
If for any reason, you have a change of mind for an item you have received, The 5TH will happily accept returns on full priced items for either an item exchange or store credit.
We do not offer monetary refunds, so please choose carefully when deciding on products/s you wish to purchase.
Please note, this is only applicable for items still within 30 days of purchase, providing that the product is:
– Unworn and returned in the original condition.
– Have all tags, and plastic stickers attached.
– Include the original packaging, without postal labels.
If the order is less than $50USD, it is the customer’s responsibility to pay all freight and associated shipping charges to return the item.
In the case that items are greater than $50USD, The 5TH will reimburse return shipping costs up to $30USD.
We will be more than happy to discuss the details of your return via email at email@example.com.
5TH : LTD RETURNS
LTD products and deals are not eligible for a return/exchange except in the event of a product fault.
5TH : SALE RETURNS
All items purchased on sale are final unless the product is deemed faulty so, please be mindful when selecting.
To file a return/exchange, please complete the form below. If eligible for a return/exchange you will be contacted via email within two business days with the return instructions.
5TH : WARRANTY
If you consider your item to be faulty, please complete the form below and our customer services team will then be in contact with you to discuss your warranty claim.
Faulty items returned within Australia will be sent an Australian Post pre-paid return shipping label. If located outside of Australia we recommend using a reputable postage service with tracking as The 5TH is not liable for any lost returned items. The 5TH will reimburse the standard shipping cost onto your original form of payment or PayPal account.
Once your return has been received and processed, you will receive an email from, The 5TH, with either an invoice for a new item or a gift card code.
5TH : PRE-ORDER
Pre-order items can be purchase once available on-site and will ship within the provided timeframe or shortly after. Please find all the pre-order details on the product page.
When pre-ordering one of our watches, please be certain as we do not accept cancellations on pre-orders that are placed.If you purchase a pre-order watch along with with other items, your order will be held until your pre-order product arrives at our warehouse. If you would like your items to ship separately, please place a separate order.
If you have any further enquiries regarding our returns policy, please email firstname.lastname@example.org.